Pan African financial services group, United Bank for Africa (UBA) has earned the prestigious ISO/IEC 20000-1: 2011certification from the British Standards Institution (BSI).
The certification which was awarded to UBA after a process and systems audit, recognizes businesses that are able to link and execute business and IT objectives effectively through the implementation and consistent maintenance of service management requirements.
A statement from the bank stated that the certification validates its commitment to delivering quality services, using the best in class technology and processes.
It quoted the bank Group Managing Director, Mr Phillips Oduoza as saying that an ISO 20000 certification involves integrating all IT component services, processes and people into a single inter-operable and interdependent system via best practice standards, to ensure maximum realization of business objectives, resource optimization and continual improvement.
The bank’s Chief Information Officer, Mr Lanre Bamisebi, said it shows that UBA’s IT processes are mature and robust for speedy and effective service delivery.
“With a customer base in excess of eight million, we are consistently investing in technology as a strategy to improve efficiency in service delivery and enhanced customer experience across all channels” he stated.
He assured that UBA will continue to successfully deliver value to its customers by adopting best practices that provide measurable performance improvements and reduce costs.
As a highly diversified financial services institution and leading provider of innovative services and e-banking solutions across Africa, UBA is one of the largest financial institutions on the continent, with offices in New York, London and Paris and across 19 African countries.