By Daniel Oluwatobiloba Popoola
The Federal Government has unveiled the Government Service Portal, a digital platform designed to provide Nigerians and businesses with a single gateway to access government services, in a move aimed at improving service delivery, reducing bureaucracy and advancing the country’s digital transformation agenda.
The platform was unveiled on Tuesday, 28 July, 2026 at a soft launch in Abuja by Galaxy Backbone, in partnership with the Federal Ministry of Communications, Innovation and Digital Economy and the Korea International Cooperation Agency, KOICA.
Speaking at the event, the Managing Director and Chief Executive Officer of Galaxy Backbone, Prof Ibrahim Adeyanju, said the portal would address the long-standing challenge of citizens having to navigate multiple websites and government offices to access public services.
He described the platform as the beginning of a unified digital gateway through which citizens and businesses could easily discover, access and consume services offered by government institutions from a single location.
Adeyanju stressed that government should be organised around the needs of the people rather than institutional boundaries, noting that while many Ministries, Departments and Agencies had digitised their services individually, the overall experience for users remained fragmented.
He explained that the portal sought to change that by bringing government services together under one trusted digital gateway, simplifying access, improving visibility, promoting consistency and creating a more seamless experience for users.
He noted that the initiative aligned with President Bola Tinubu’s Renewed Hope Agenda by improving public service delivery, deepening digital innovation and supporting economic growth through technology.
The Galaxy Backbone boss added that the portal formed a key component of Nigeria’s Digital Public Infrastructure initiative, complementing existing national digital identity, payment and data exchange systems to create a more integrated digital government ecosystem.
He explained that the platform was being introduced through a soft launch to enable government agencies to onboard their services, strengthen system integration and gather user feedback ahead of a wider rollout.
According to him, the success of the portal would ultimately be measured not by the sophistication of its technology, but by the ease with which citizens could access government services, the confidence businesses had in engaging with public institutions, the time saved, the transparency achieved and the trust built between government and the people it served.
The Permanent Secretary of the Federal Ministry of Communications, Innovation and Digital Economy, Nadungu Gagare, represented by the Director of E-Government, Johnson Bareyei, described the platform as one of the flagship projects under Nigeria’s e-Government Master Plan 2.0.
He explained that the portal would provide a secure single sign-on system through which citizens could access government services without repeatedly submitting the same information to different agencies.
Gagare said the event was not simply about providing a digital platform, but about demonstrating what could be achieved when government agencies worked together with a shared purpose to make public services easier, faster and more accessible for Nigerians.
He added that the platform supported the National Digital Economy Policy and Strategy, the Federal Civil Service Strategy and Implementation Plan, and Nigeria’s Digital Public Infrastructure framework, noting that it would improve transparency, strengthen accountability, enhance the ease of doing business and make government services more responsive to citizens.
The Country Director of KOICA Nigeria, Eunsub Kim, represented by the Senior Deputy Country Director, Ki-Hyun Baik, described the launch as the culmination of years of collaboration between Nigeria and South Korea, noting that the portal was the flagship achievement of the Building a Foundation Towards Digital Governance in Nigeria project.
He said the event marked more than the launch of a digital platform, describing it as the culmination of years of partnership.
Kim added that the platform would enable citizens to access government services more conveniently through one point of entry, describing it as the realisation of a true one-stop service.
He reaffirmed KOICA’s commitment to supporting the project beyond its pilot phase, noting that digital governance required continuous improvement and collaboration among stakeholders.
Also speaking, the Director of International Cooperation at the Federal Ministry of Budget and Economic Planning, Dr Sampson Ebimaro, described digital transformation as a strategic enabler of national development.
He urged stakeholders to prioritise inter-agency collaboration and continuous evaluation, stressing the need for feedback and assessment throughout the process to avoid leaving critical gaps unaddressed by the end of implementation.
The Executive Director, Digital Exploration and Technical Services at Galaxy Backbone, Olumbe Akinkugbe, disclosed that user acceptance testing for the portal was conducted across the six geopolitical zones and the Federal Capital Territory ahead of the launch, involving 184 participants, more than 80 per cent of whom rated the platform as user-friendly and easy to navigate.
According to him, 88 per cent of participants were able to locate government services on the platform, while 71 per cent rated it as fast or very fast.
He added that 91 per cent said they would use the portal again, while 99 per cent indicated they would recommend it to others.
Akinkugbe noted that feedback from the pilot phase had already informed improvements to address sign-up issues, image capture challenges and one-time password delivery delays, adding that more Ministries, Departments and Agencies would be onboarded in the next phase to expand the range of services available through the platform.
